FREE SHIPPING WITH ORDERS OVER $150

FREE SHIPPING WITH ORDERS OVER $150

FAQ

ORDERS

How long will it take for my order to arrive?

Orders typically take 24 hours (Mon-Fri) to process. The transit time after that depends on the country the package is shipped to. We use Worldwide Express Shipping and the order can take anywhere from 4-10 business days.

For your convenience, we’ll send you an email with a tracking number you can use to check the status of your order at any time. For further questions, email us at haithcompany@gmail.com

Where do you ship my order from?

Our warehouse is located in Bali, Indonesia.

Please DO NOT return or send any items to our address without a previous confirmation email from our end. 

Why didn’t I receive my order confirmation or shipping confirmation email?

If you did not receive an order confirmation email or shipping confirmation email, please contact us at haithcompany@gmail.com so we can follow up on your order status.

Do you ship internationally?

HELL YES! All International sales are final. Unfortunately, we are unable to offer returns or exchanges. For further questions, email us at haithcompany@gmail.com


PRODUCT INFO

How often does HAITH launch new products?

The products are divided into three categories differentiated by price, value, and production quantity -  and made available in different ways and in strategic times of the year:


  • Limited
  • Timeless Basics
  • Accessories (Merchandise)

The Limited Range will drop quarterly, offering a higher quality product or set of products. The stock will come in limited numbers and will only be available for a prioritized group of our customers and is never to be produced again after the first batch. Sign up to be the first to know.

The Timeless Essentials will sell all-year-round and the stock will be topped upon demand indications. Timeless essentials will be updated or re-designed once every 8/9 months.

Accessories will be dropped with every new collection.

How do I care for my item?

To ensure the garment's longevity please be sure to wash in cold water and do not tumble dry. To save water and energy, we also ask that you only wash when absolutely needed.

How can I tell what size I am?

Our clothes fit true to size. Check our size chart for additional info. If you any more help, email us at haithcompany@gmail.com

Will unavailable sizes/styles be restocked?

We apologize for the inconvenience. Our Timeless Essentials will be restocked under popular demand but our Limited Editions won't. Our items tend to sell out quickly and as a result, only some sizes are available for certain items. Please subscribe to our mates list and be the first to know when the freshies come in.

Can I be notified when something comes back in stock?

Sign-up to our mates list to stay in touch with us and know when our next Limited Edition hits.

 

PAYMENT

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Paypal. If any issues arise during your checkout please email us at haithcompany@gmail.com

 

RETURNS AND EXCHANGES

What is your return and exchange policy?

All sales are final. Please contact us if any other question arise: haithcompany@gmail.com